State Farm® Insurance Agent Nancy Shotts

"State Farm did a great job for me on all of my insurances house two cars a fifth wheel and life insurance save me money with better insurance and it actually lowered my property insurance since everything is bundled Move"

"I so appreciate Ian's customer service! I recently reviewed all of our policies with him over the phone. He was patient with my many questions and with researching various options for adjusting our coverage and giving me quotes for each. His answers and explanations were clear & helped me understand how our coverage works & what the impacts of changes might be. I now feel able to make highly informed decisions & feel comfortable pinging Ian anytime we need help!"

"Courteous, knowledgeable staff. They helped me with what I needed."

"I cannot speak highly enough of Ian! Ian has been there for me time and time again, answering my questions and responding to me in record time. I would have found different auto insurance by now if it weren't for Ian, for sure!"

"Had to leave Nancy and State Farm due to the purchase of a new house and SF not writing CA insurance but she has been exceptional and always attentive to all our needs for the past 25+ years. Couldn’t have ever asked for any better service than what was provided. Much appreciated!!!"

"You can trust Nancy Shotts and her team with your insurance needs! The service is attentive and accurate, and even if something does go amiss somehow, her team puts in the work to rectify ASAP and is amazing on follow through. Ian Foust has amazing customer service and is a friendly gentleman."

"Amazing customer service! They make the process so simple and ensure you get the coverage you need. Buying a home and moving is stressful enough, but Nancy and her team were so responsive and genuine. I feel confident I can reach out to them with any questions."

"Nancy and her team were awesome! I worked with Ian and he is a true professional!"

"Ian Foust at State Farm in Petaluma gets a five star rating from me!!! I had taken over an existing business and it was Ian who helped me sort out and understand what coverage I had in place. He was instrumental in obtaining additional coverage in areas I was underinsured. Ian was always responsive to my calls and emails and very patient with me as we worked through my insurance concerns. If he didn’t know the answer off hand, he would research and get back to me promptly. It was a pleasure working with Ian! B. Haley"

"Great insurance agent for all your needs Vickie does a great job"

"Ms. Cooley and her staff are very professional and polite. My family has continued to use her business for over 20 years."

"The staff at Nancy Cooley State Farm are friendly, kind and extremely responsive. I have found every interaction to be easy and rapid. I highly recommend ."

"Nancy and her team are professional, courteous and they provide outstanding customer service. They are friendly and quick to response to your questions. I highly recommend them for all your insurance needs."

"Nancy Was extremely professional, polite, and informative. Absolutely recommend her!"

"Absolutely a wonderful experience dealing with Nancy Cooley her staff. Great rates too. I highly recommend this State Farm agency."

"Nancy is one of the warmest and genuinely caring people and she brings that into her work as well! I have no doubt when it comes to trusting someone to help with such important matters, that she is the best possible hands I could be in!"

"Nancy and her team have always provided me with timely, professional, and kind service. Their knowledge is unmatched; their caring is deeply appreciated; and their support in times of need is immeasurable. Highly, highly recommended!!"

"Nancy & her team were great to work with. Professional, kind, knowledgeable and best of all, responsive! They were quick to get me everything I needed to close on my new home purchase. I would definitely recommend them, and will be back for future insurance needs."

"Nancy is a true professional, her team has gone above and beyond to assist me in all of my insurance needs. She is informative and knowledgeable in her field and will provide you with a comprehensive approach to what insurance needs that will match your budget. I have found that doing business with someone who is deeply rooted in the community really makes a difference in the service that they provide. Thanks, Nancy & Team!"

"Nancy and Vicky helped me out navigating through different insurance plans to suit my needs and lifestyle. Great overall experience."

"Nancy and her staff have been nothing but stellar in communication, prompt responses and friendliness throughout the 20+ years I have had my insurance with them."

"Nancy and the Team are professional. The experience level runs deep lending to an approach to insurance needs serving the client first. I have relied on Nancy and the Team to advise me on home, auto, renters, and life insurance. As our lives have changed, Nancy keeps me up to date with options that meet our changing needs. The team does the work so I don't have too. A real find in the insurance world."

"I really like the new office location just off Redwood Way. It's so convenient and easy to find. Plus the service from Nancy's team is always the best."

"It's always great to see Vicky. She's always up on the insurance info.
You do need a "BIG" STATE FARMS sign outside so people can find it."

"Lost my business due to poor communication and no accountability."